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FREQUENTLY ASKED QUESTIONS

 

Booking

 

Do I have to be a member of The London Library to attend?

No.  With the exception of the Party In The Square, all events are open to the public.

Do I have to buy my tickets online?

Library members will be able to buy a limited number of tickets in person at Reception (subject to availability).  These tickets will attract no booking fee.  All other ticket purchases must be made online.  If you have no online access or experience difficulties in using the online booking system please contact us on 01225 462967 and we will be able to help.

 

Is there a discount for Library members?

The cost of holding Words In The Square is considerable and we are relying on ticket sales and sponsorship to make it cost-neutral for The London Library (a registered charity).  There is no specific discount but Library members have the benefit of being able to book tickets before the general public, and also the chance to avoid booking fees by buying directly from the Library Reception Desk.  Day and weekend passes also represent a significant saving on the cost of individual tickets.

 

Why is there a price difference between day and evening events?

The Gala evening events (Party In The Square; Tom Stoppard In Conversation and Craig Brown: An A-Z of humour and special guest Dillie Keane) are special fundraising events in support of the Library.  These events are longer than daytime events and include complimentary refreshments.

 

I cannot or did not print my tickets – is there somewhere I can collect these on the day?

There is a ticket collection point at the marquee.  Please make sure you arrive in good time as this desk may be busy.

 

I have printed but lost my ticket - can it be replaced?

If you have your email confirmation from Eventbrite, you can reprint your ticket from the email. 

If you do not have an email confirmation, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01225 462967 for assistance.

 

Will I have to prove I am a Library member to buy tickets at the Library Reception?

Yes, you will be asked to show your Library membership card.

 

Is there a limit to the number of tickets I can buy for each event at Library Reception?

No, except for the Party In The Square where tickets are limited to two (one for the member and one for a non-member coming as their guest).

Can Library members bring guests to the Party In The Square?

Yes, members can purchase one guest ticket (only) when they purchase a ticket.

 

I have purchased 2/3 sessions at face value but am now free all day, can I upgrade to day ticket? 

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01225 462967 and we will do our best to accommodate you, subject to availability.

 

I would like to book for a group, how can I do this and is there a discount?

If you would like to book more than 10 tickets for a single event, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01225 462967 and we will do our best to accommodate you.

 

I have purchased tickets but now find I cannot come – can I get a refund?

Tickets are non-refundable. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01225 462967 for further information.

 

If an event is cancelled or a speaker does not appear, will I get a refund?

Whilst we will make every effort to ensure events and speakers are as described, we do reserve the right to replace or change events if this is unavoidable.  Unfortunately, we will not be able to offer refunds unless we are unable to offer an event in a particular timeslot or if 50% of a line-up is changed.  We will refund if single speaker events are cancelled. Other sessions will be subject to speaker replacement or will go ahead with a reduced number of speakers.  In the event of a refund the amount refunded will be limited to the face value of tickets for single event bookings or a proportion of single or multi-day passes.

 

The Marquee and facilities

 

Where are the events taking place?

All Words In The Square events, including Party In The Square, will take place in the celebration Marquee in St James’s Square Gardens.

For Tours of The London Library, please meet at Library Reception at 14 St James’s Square, SW1Y 4LG.    

 

Are there toilet facilities?

There are toilet facilities at both the Marquee site and the Library. There are accessible toilets at the Library (level access via Mason’s Yard entrance), but not in the Marquee.

 

Will the Square Gardens be open to the general public?

The Gardens are normally open to the public between 7.30am and 4.30pm Monday to Friday and will remain open during the celebrations, but will be closed during the setup and removal of the marquee.

 

Is there a bookshop for the events?

Hatchards is the official book seller for Words In The Square and will have a bookshop in the Marquee selling books by the speakers.  There will also be a range of London Library merchandise for sale.

 

Will there be book signings?

Book signings will follow events in the Marquee.

 

Are refreshments available on site? 

There will be a café in the Marquee offering speciality teas and coffees along with delicious cakes and refreshments.

 

Is car parking available?

Pay and display parking spaces in St James’s Square are in operation Monday to Saturday 8.30am-6.30pm. 

 

Is cycle parking available?

Cycle racks are available at the corners of St James’s Square and cycles are left at the owner’s risk.  Santander Cycle Hire operates in the area and the closest docking station is on the east side of St. James's Square, opposite the turning to Charles II Street.

 

Accessibility

 

Are event locations accessible?

Level access to St James’s Square Gardens is via the gate at the southeast corner of the Gardens, the side closest to Pall Mall.

The Marquee itself is fully accessible.

Level access to The London Library is available via the entrance in Mason’s Yard, SW1Y 6BU (off Duke Street St James’s).

 

Are there accessible toilets?

Unfortunately, there are no accessible toilets at the Marquee site itself.  However, there is an accessible toilet at the Library.  Please use the Mason’s Yard entrance if you require level access.

 

I have a guide dog, am I able to attend?

Yes.  Although the St James’s Square Trust do not allow dogs within the gardens, assistance dogs are allowed and will be permitted in the Marquee.  Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01225 462967 in advance so that a space at the event can be reserved for you.

 

I have another access requirement, who should I get in touch with about attending the event?

If you have any access requirements, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01225 462967 as far as possible in advance so that arrangements, where possible, can be made.

 

On the day

 

What time should I arrive?

We advise arriving 10 minutes before the scheduled start time for each event.  Please allow longer if you are collecting your tickets on the day as we anticipate that the ticket collection point will be busy.

 

What happens if I am late?

Latecomers may be admitted at an appropriate time but this is at the discretion of the event organisers.

 

Can I take photos or videos?

Photography and recording of events is not allowed.

 

Will there be wifi provision?

There will be no wifi provision in the Marquee.

 

Can I bring my dog?

Only assistance dogs are allowed within the Gardens.

 

Who should I contact to ask a question not covered by the FAQs?

We hope that we have anticipated most questions but if there is anything we have not covered please do contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01225 462967.

 

I have a complaint, who should I contact?

We do hope that everyone attending WITS will have a wonderful experience but we also acknowledge that things can go wrong.  Staff will be available on the day in the Marquee to resolve any queries or you may contact us on This email address is being protected from spambots. You need JavaScript enabled to view it..

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